Simple, bi-hour, three-hour and four-hour tariff

Dúvida

1. At the simple tariff the price of electricity is the same at all hours of the day.
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What changes may be necessary?

Dúvida

It may be necessary to change your meter reading if there is a change in the consumption profile (for... Ler mais

What reasons can object my switching supplier process?

Dúvida

The preventive situations are defined by ERSE:  

• Insufficient or invalid installation... Ler mais

Do I need to change my energy meter?

Dúvida

No. It will only be necessary to replace the meter in case there is a change in your consumption profile,... Ler mais

How to resolve a contract?

Dúvida

In order to resolve the contract for the supply of electricity and/or natural gas, you must send the... Ler mais

What is the typical duration of a energy supplier switching process?

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The switching process must be completed within 20 days, if you do not need any operations... Ler mais

What is the Electronic Complaint Book?

Dúvida

The Electronic Complaints Book is a digital platform integrated in the "SIMPLEX + 2016"... Ler mais

What are the mandatory taxes on a natural gas bill?

Dúvida

• Subsoil Occupancy Rate (TOS) - corresponds to the utilization and utilization... Ler mais

Reception, storage and regasification (natural gas) terminal operators

Dúvida

Liquifeito Natural Gas reception, storage and regasification terminal operators are... Ler mais

Energy Producers

Dúvida

In Portugal there are only producers of electricity; natural gas is, in its entirety, acquired externally. Thus,... Ler mais

What are the rights and obligations of energy consumers?

Dúvida

Consumer rights are provided for in Article 60 of the Portuguese Constitution and in the Consumer Protection... Ler mais