In the case of being a client or living with someone with special needs such as: clients with limitations in the field of vision (total blindness or reduced vision), clients with limited hearing, clients with limitations in oral communication or clients who depend on equipment whose operation requires electric power, it must directly inform its supplier presenting a medical statement that proves one of the previous conditions so that the quality of the service is a priority for the people in this situation.
In the event of a planned supply interruption, customers will be informed at least 36 hours in advance by the ORD.