Consumer rights are provided for in Article 60 of the Portuguese Constitution and in the Consumer Protection Law, Law no. 24/96, of July 31, as amended by Decree-Law no. 67/2003, of 8 April, corresponding to the following rights:

Rights

• Right to the Quality of Goods and Services
• Right to Health Protection and Physical Safety
• Right to Training and Education for Consumption
• Right to Information
• Right to the Protection of Economic Interests
• Right to the Prevention and Reparation of Losses
• Right to Legal Protection and Affordable and Prompt Justice
• Right to Participation and Representation

Duties

• Critical Consciousness Duty
• Obligation to Compliance with Contractual Obligations
• Duty to Collaborate with Network Operators in Enforcement of Legal Provisions
• Duty of Environmental Awareness and Efficient Consumption

In addition to the aforementioned rights and duties, the Business Relations Regulation of the Electricity Sector must also be taken into account; the Regulation of the Quality of the Service of the Electric Sector and the Regulation of the Electric Sector.