What are the rights and obligations of energy consumers?

Consumer rights are provided for in Article 60 of the Portuguese Constitution and in the Consumer Protection Law, Law no. 24/96, of July 31, as amended by Decree-Law no. 67/2003, of 8 April, corresponding to the following rights:



  • Right to the Quality of Goods and Services
  • Right to Health Protection and Physical Safety
  • Right to Training and Education for Consumption
  • Right to Information
  • Right to the Protection of Economic Interests
  • Right to the Prevention and Reparation of Losses
  • Right to Legal Protection and Affordable and Prompt Justice
  • Right to Participation and Representation



  • Critical Consciousness Duty
  • Obligation to Compliance with Contractual Obligations
  • Duty to Collaborate with Network Operators in Enforcement of Legal Provisions
  • Duty of Environmental Awareness and Efficient Consumption

In addition to the aforementioned rights and duties, the Business Relations Regulation of the Electricity Sector must also be taken into account; the Regulation of the Quality of the Service of the Electric Sector and the Regulation of the Electric Sector.

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