LED lightning

Artigo

Lighting represents, on average, about 14% of global energy consumption in a home. It is a considerable... Ler mais

Understanding consumption in the domestic sector

Artigo

Over the past few years there has been an increase in the demand for improvement of comfort conditions... Ler mais

What time cycles are there?

Dúvida

The time cycles define the periods of the day on which the lowest and the highest rates are charged (unless... Ler mais

What is the difference between simple, bi-hourly and three-hourly tariff?

Dúvida

• At the simple tariff the price of electricity is the same at all hours of the day.
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What changes may be necessary?

Dúvida

It may be necessary to change your meter reading if there is a change in the consumption profile (for... Ler mais

What reasons can object my switching supplier process?

Dúvida

The preventive situations are defined by ERSE:  

• Insufficient or invalid installation... Ler mais

Do I need to change my energy meter?

Dúvida

No. It will only be necessary to replace the meter in case there is a change in your consumption profile,... Ler mais

How to resolve a contract?

Dúvida

In order to resolve the contract for the supply of electricity and/or natural gas, you must send the... Ler mais

Fixed monthly payment

Dúvida

Fixed monthly payment is an agreement between the customer and some energy suppliers (who have this billing... Ler mais

What is the typical duration of a energy supplier switching process?

Dúvida

The switching process must be completed within 20 days, if you do not need any operations... Ler mais

What is the Electronic Complaint Book?

Dúvida

The Electronic Complaints Book is a digital platform integrated in the "SIMPLEX + 2016"... Ler mais

If I get cut-off, who do I contact?

Dúvida

The quality of service is the responsibility of the Distribution Network Operator (ORD). In... Ler mais